CONTACT US

Thank you for visiting Jiehao Trading Company. We are committed to providing helpful customer support and a smooth shopping experience.

For questions about products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.

Customer Support

Company Name: Jiehao Trading Company
Email: bestsales325@gmail.com
Customer Service Hours: [Insert customer service hours and time zone, e.g. Monday–Friday, 9:00 AM–6:00 PM (CET)]

We aim to respond to customer enquiries within [Monday–Friday, 9:00 AM–6:00 PM (CET)]. During weekends, public holidays or periods of high enquiry volume, responses may take longer.

Order Enquiries

For questions about an existing order, please include the following information in your message so that we can assist you efficiently:

• Your full name;

• Your order number;

• The email address used when placing your order; and

• A brief description of your question or issue.

For damaged, defective or incorrect items, please also include clear photographs or videos of the product and packaging, where applicable.

Shipping and Delivery Enquiries

For questions regarding shipping status, delivery delays or tracking information, please contact us at bestsales325@gmail.com and include your order number.

Please review our Shipping Policy for further information about order processing, delivery estimates, delayed shipments and missing packages.

Returns and Refunds

To request a return, please contact us at bestsales325@gmail.com before sending any item back. Returns sent without prior authorisation may not be accepted.

Once your return request has been approved, returned items must be sent to the authorised return receiving address below:

WHATECH MOBILE CO., LIMITED
Attn: Huanbin Lin
Room 505, 5th Floor, Beverley Commercial Centre
87–105 Chatham Road South
Tsim Sha Tsui, Hong Kong

Important: The address above is provided solely for authorised product returns. Please do not send returns to this address before contacting us and receiving return instructions.

For more information, please review our Return & Refund Policy.

Business and Legal Contact Details

Website Operator: Jiehao Trading Company
Contact Email: bestsales325@gmail.com

Contact Form

You may also contact us through the contact form on our website, where available. Please ensure that all information you submit is accurate so that we can respond to your enquiry.

Data Protection

When you contact us, we may process the personal information you provide, such as your name, email address, order number and message content, in order to respond to your enquiry and provide customer support.

For more information about how we collect, use and protect your personal information, please review our Privacy Policy.

Consumer Information for EU and German Customers

Nothing on this Contact Us page limits any mandatory statutory consumer rights available under applicable European Union or German law. For enquiries concerning statutory withdrawal rights, delivery, defective goods, refunds or other consumer rights, please contact us at bestsales325@gmail.com.