This Shipping Policy applies to orders placed through the website operated by Jiehao Trading Company (“we”, “us” or “our”).
For shipping-related questions, please contact us at bestsales325@gmail.com.
Orders are generally processed within [2-7 business days] after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be longer during promotional periods, holidays, high order volumes, or due to circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where tracking is available.
We currently ship to: [insert shipping destinations, e.g. Germany and selected European Union countries].
Please ensure that your shipping address is complete and accurate before submitting your order. We are not responsible for delays or delivery failures caused by incomplete or incorrect address information provided by the customer. If you notice an address error after placing your order, please contact us as soon as possible at bestsales325@gmail.com.
Available shipping methods, delivery costs and estimated delivery times will be displayed at checkout before you complete your purchase.
Estimated delivery times after dispatch are as follows:
2-7 days
Delivery estimates are provided in good faith but are not guaranteed delivery dates unless we expressly agree otherwise with you before your order is placed.
Unless a different delivery time is expressly agreed with you, we will deliver your goods without undue delay and no later than 30 days after the contract is concluded, in accordance with applicable mandatory consumer law.
The applicable shipping cost will be clearly shown at checkout before you place your order.
[Choose and retain the applicable option before publishing:]
Option A – Duties and taxes included: All applicable import duties and taxes for the delivery destination are included in the total amount shown at checkout. You will not be charged additional import duties upon delivery.
Option B – Duties and taxes not included: Orders shipped internationally may be subject to import duties, taxes or customs charges imposed by the destination country. These charges are not included in the price shown at checkout and are the customer's responsibility, where permitted by applicable law. Please check the applicable import rules before ordering.
No additional shipping-related charge will be imposed on you unless it has been clearly disclosed before you place your order and you have expressly agreed to it where required by law.
Where tracking is available, we will send you tracking details after your order has been dispatched. Tracking information may take some time to become active after shipment.
If you have not received tracking information within 2-7 business days after your order confirmation, please contact us at bestsales325@gmail.com with your order number.
Delivery may occasionally be delayed due to customs clearance, carrier disruptions, severe weather, public holidays, high order volumes, incorrect delivery details or other circumstances beyond our reasonable control.
If your order has not arrived within the stated delivery estimate, please contact us at bestsales325@gmail.com so that we can investigate the shipment.
If we do not deliver within the agreed delivery period, or within 30 days where no other delivery period was agreed, you may request delivery within an additional reasonable period. If we still do not deliver within that additional period, you may be entitled to cancel the contract and receive a refund in accordance with applicable consumer law. Where delivery by an agreed date is essential and this was made clear before purchase, statutory rights may allow cancellation without providing an additional delivery period.
If your tracking information indicates that your package has been lost, or if your package has not been delivered within the expected delivery period, please contact us promptly at bestsales325@gmail.com.
Where we arranged the delivery carrier, we remain responsible for the goods until they are physically received by you or by a third party designated by you, other than the carrier. We will investigate delivery issues with the carrier and provide an appropriate remedy where required by applicable law.
Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, please contact us immediately at bestsales325@gmail.com, including your order number and clear photographs or videos of the item and packaging, where appropriate.
Where goods are damaged during delivery, defective or incorrect, we will provide an appropriate remedy in accordance with applicable law. You will not be responsible for necessary return shipping costs for defective, damaged or incorrect items.
If a delivery attempt fails because no one is available to accept the package, please follow the carrier's instructions to arrange redelivery or collection.
If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery without a lawful reason, or failed to collect the package, we may contact the customer regarding reshipment or refund options. Any deduction for additional shipping costs will only be made where permitted by applicable law and clearly communicated to the customer.
If you need to change or cancel your order, please contact us as soon as possible at bestsales325@gmail.com. We cannot guarantee that changes or cancellations can be processed once an order has entered fulfilment or has been dispatched.
Your statutory withdrawal and cancellation rights, where applicable, are not affected by this section. Please review our Return & Refund Policy for more information.
For questions about shipping, delivery or your order, please contact:
Jiehao Trading Company
Email: bestsales325@gmail.com
Nothing in this Shipping Policy limits any mandatory statutory rights available to consumers under applicable European Union or German consumer law, including rights relating to delivery deadlines, damaged goods, missing deliveries, non-conforming goods and the transfer of risk during transport.
