已为你填写香港退货地址，并将普通退货的运费设为由客户承担。考虑到你面向德国/欧盟消费者销售，我保留了“商品损坏、缺陷或发错货时由商家承担相关费用”的条款：欧盟规则允许消费者承担无理由撤回的退货运费，但商品存在瑕疵或与描述不符时，消费者的补救措施应免费。(European Union)
Jiehao Trading Company offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused or unworn, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, please contact us at bestsales325@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.
Please do not send items back to us without first requesting a return. Items returned without prior authorization will not be accepted.
Returned items must be shipped to the following address:
WHATECH MOBILE CO., LIMITED
Attn: Huanbin Lin
Room 505, 5th Floor, Beverley Commercial Centre
87–105 Chatham Road South
Tsim Sha Tsui, Hong Kong
Customers are responsible for the return shipping costs for returns due to a change of mind, ordering the wrong item, or no longer wanting the product.
If the item is defective, damaged, or incorrect, please contact us before returning it. In such cases, Jiehao Trading Company will be responsible for the necessary return shipping costs or will provide an appropriate solution.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.
For any return-related questions, please contact us at bestsales325@gmail.com.
Please inspect your order upon receipt and contact us immediately at bestsales325@gmail.com if your item is defective, damaged, or incorrect. Please include your order number and clear photos or videos showing the issue, where applicable, so that we can evaluate the matter and resolve it as quickly as possible.
Certain types of items cannot be returned, including:
Perishable goods, such as food, flowers, or plants;
Custom-made or personalized products;
Personal care goods that have been opened or used;
Hazardous materials, flammable liquids, or gases;
Gift cards.
Please contact us at bestsales325@gmail.com if you have questions or concerns about whether your specific item is eligible for return.
Products purchased during a sale or promotional event may still be returned in accordance with this policy, unless they fall under one of the non-returnable categories listed above.
The fastest way to receive the item you want is to request a return for your current item. Once the return has been accepted, you may place a separate order for the new item.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed using your original payment method. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account. In some circumstances, this may take up to 14 days after we process your refund.
Nothing in this Return & Refund Policy limits any mandatory statutory rights available to consumers under applicable law, including the statutory right of withdrawal and rights relating to defective or non-conforming goods.
